Shipping & Delivery Policy

At Dravin, we are committed to ensuring that your orders are processed efficiently and delivered safely within the promised timelines. This Shipping & Delivery Policy outlines the procedures, timelines, and conditions related to order dispatch and delivery for purchases made through our website https://dravin.in.

Order Processing & Dispatch

All orders placed on our website are confirmed after successful payment verification. Once an order is confirmed, it is processed and prepared for dispatch. We aim to dispatch all orders within 3 business days from the date of order confirmation. Dispatch timelines may vary slightly during peak seasons, promotional sales, public holidays, or due to unforeseen operational constraints, but we make every effort to adhere to the stated dispatch period.

Orders placed on weekends or public holidays are processed on the next working day. Customers will receive order confirmation and shipping details, including tracking information, once the order has been dispatched from our warehouse.

Shipping & Delivery Timeline

After dispatch, orders are handed over to our trusted logistics and courier partners for delivery. The estimated delivery time is within 7 business days from the date of dispatch, depending on the delivery location and courier serviceability.

Delivery timelines may vary for remote, rural, or non-serviceable areas. While most shipments reach customers within the estimated time frame, occasional delays may occur due to factors beyond our control, such as weather conditions, transportation disruptions, regulatory inspections, or courier partner delays.

Shipping Coverage

Dravin currently ships orders across India. Delivery availability is subject to courier service coverage in the customer’s location. In rare cases where delivery is not possible due to logistical limitations, customers will be informed promptly, and appropriate assistance will be provided.

Shipping Charges

Shipping charges, if applicable, are clearly displayed at checkout before payment. Any additional charges related to shipping are borne by the customer unless otherwise stated during promotional offers or special campaigns.

Order Tracking

Once your order has been dispatched, you will receive a tracking link via email or SMS. Customers are advised to use the tracking details provided to monitor the status of their shipment. For any issues related to tracking or delivery updates, our support team can be contacted for assistance.

Delivery Attempts & Address Accuracy

Courier partners usually attempt delivery multiple times before marking a shipment as undeliverable. Customers are requested to provide accurate and complete delivery addresses, including landmarks and contact numbers, to ensure smooth delivery. Dravin is not responsible for delivery delays or failures caused by incorrect or incomplete address details provided by the customer.

Delays & Exceptions

While we strive to meet our dispatch and delivery commitments, delays may occur due to circumstances beyond our control. Dravin shall not be held liable for delays caused by natural disasters, government restrictions, strikes, or courier partner issues.

Contact & Support

For any questions related to shipping, dispatch, or delivery, customers may contact our support team through the contact details provided on our website. We are committed to resolving shipping-related concerns in a timely and transparent manner.